Privacy & Cookie Policy

Who we are

Eleven Plus Booster Camps ("we", "us", "our") provides small-group 11+ booster camps and secondary school consultancy across South West London. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the "data controller" for the personal information described in this policy.

If you have any questions about your information, or want to make a request, email us at elevenplusboostercamps@outlook.com and we'll come back to you.

The information we collect

Simply browsing this website does not require you to give us any personal information, and we don't collect any directly from the pages themselves. We only ever hold information that you actively choose to give us — when you enquire, when you book, and when your child attends a camp:

• When you enquire or book — our forms and email. Our booking and consultation forms are hosted by Microsoft Forms. Depending on the form, this may include your name, your child's first name and school year, your email address and phone number, and anything you tell us about your child or your requirements. If you email us instead, we'll hold your message and contact details so we can reply and help you.
• When you register your child for a camp. To look after your child properly, we may also collect their date of birth and school year, academic information relevant to the support we're providing, any learning-support needs, and any medical or dietary information necessary for their safety and participation. We'll also ask for a parent or guardian's emergency contact details, and we keep basic attendance records for each session.
• Payment details. If you pay for a place, we handle the payment and billing details needed to take and record that payment.

We ask you to share only what's needed to arrange your child's place, keep them safe, or give you good advice — please don't send us sensitive details we haven't asked for.

How we use it, and why we're allowed to

We use the information you give us to respond to your enquiry, arrange and run your child's camp place or consultation, manage bookings and payments, keep you updated, look after your child's safety and welfare while they're with us, keep our own basic records, and meet our legal and safeguarding obligations. Under the UK GDPR, our lawful bases for this are:

• Taking steps to enter into, and perform, a contract with you — for example, confirming a camp place you've requested.
• Our legitimate interests in responding to enquiries and running our small business, in a way you'd reasonably expect and that doesn't override your rights.
• Compliance with a legal obligation — where the law requires us to hold or share certain information.
• Consent, where you've clearly chosen to give us information so we can help — which you can withdraw at any time.

Some information — such as medical or health details — is more sensitive ("special category" data). We only collect and use it where it's genuinely necessary for your child's safety and participation, and we treat it with extra care.

We will never use your details for marketing emails unless you've specifically asked us to, and you can opt out whenever you like.

The services we rely on

We're a small team, so we use a few trusted, well-established providers to run the website and handle enquiries. They process information on our behalf, and we don't allow them to use it for their own purposes:

• Microsoft — our booking and consultation forms run on Microsoft Forms, and we use Microsoft Outlook for email. The information you submit is handled in line with the Microsoft Privacy Statement.
• Google Fonts — we use Google's font service so the site displays correctly. When a page loads a font, your browser connects to Google and Google receives your IP address; Google states it does not use this to set cookies or identify you.
• Google Maps — our Locations page embeds a Google map so you can see where our venues are. When the map loads, your browser connects to Google, which receives your IP address and may set its own cookies on your device, as described in the Google Privacy Policy.
• Our website host and Tailwind CDN — like all websites, our hosting provider and the content network that serves our styling may keep standard, short-lived server logs (such as IP address and browser type) for security and reliability.

Some of these providers are based outside the UK. Where information is transferred internationally, it's protected by safeguards recognised under UK data protection law, such as the UK's International Data Transfer Agreement or Addendum.

Who we share your information with

We do not sell or rent your information to anyone. We only share it where it's necessary to run our camps safely and lawfully, and only with people who are required to protect it and use it solely for the purpose we've shared it for:

• the tutors and any assistants directly involved in delivering your child's camp or consultation;
• the trusted service providers described above, who help us run the website and handle enquiries and payments;
• where genuinely necessary, and always with your child's safety as the priority, other professionals or authorities — such as children's social care, the local authority, or the police — in line with our Safeguarding and Child Protection Policy; and
• regulatory or law-enforcement bodies where we are legally required to share information.

Cookies and similar technologies

Cookies are small files a website can store on your device. We don't set any advertising, analytics, or tracking cookies of our own, and we don't build a profile of you. The only third-party cookies on our site come from the Google map embedded on our Locations page (see below).

The only thing we store on your device is a single small note in your browser's local storage to remember that you've seen and dismissed our cookie notice — so it doesn't pop up on every visit. This is "strictly necessary" for the choice you've made, contains no personal information, and is set only on your own device. You can clear it any time through your browser settings.

Some of the third-party services above set their own cookies. If you choose to open one of our Microsoft Forms, Microsoft may set cookies on the form pages it hosts. And because our Locations page embeds a Google map, Google may set its own cookies on your device when that map loads. These cookies are set by Microsoft and Google under their own privacy policies and are outside our control; if you'd rather not receive the map's cookies, most browsers let you block third-party cookies in their settings. Should we add further non-essential cookies in future, we'll update this policy.

How long we keep it

We keep your information only for as long as we need it to help you and to meet our legal and accounting obligations. Enquiries that don't lead to a booking are kept for a short period and then deleted. Records relating to a place your child attended are kept for as long as is reasonably necessary, after which they're securely deleted. You can ask us to delete your information sooner — see your rights below.

Children's information

Our camps are for children, but our website and forms are intended to be used by their parents or guardians. Any information about a child reaches us because a parent or guardian has chosen to share it with us. If you believe a child has sent us information without a parent's involvement, please get in touch and we'll remove it.

Photographs and videos

From time to time we may take photographs or short videos during camps — for example to celebrate the children's work, or for our website and social media. We will always ask a parent or guardian for consent before using any identifiable image of a child in our promotional materials, and we won't publish a child's full name alongside their photo without your explicit agreement. You can withdraw your consent at any time by emailing us, and we'll stop using the image going forward.

Keeping your information secure

We take sensible, proportionate steps to protect your information against unauthorised access, loss, misuse, alteration, or disclosure — including keeping records secure, protecting the accounts and devices we use, and limiting access to the people who genuinely need it. No system can ever be completely secure, but we work hard to keep appropriate safeguards in place.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct anything that's wrong or incomplete;
• ask us to delete your information, where there's no good reason for us to keep it;
• ask us to restrict or object to how we use it;
• ask us to transfer the information you gave us to another provider; and
• withdraw any consent you've given, at any time.

To exercise any of these, just email elevenplusboostercamps@outlook.com. It's free, and we'll respond in under 10 days.

Making a complaint

We'd always like the chance to put things right, so please come to us first. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling their helpline on 0303 123 1113.

Changes to this policy

If our website or the way we handle information changes, we'll update this page and revise the "last updated" date at the top. We'd encourage you to glance over it from time to time.